Meeting of the ICV Work Group Bodensee/Allgäu: Practical, innovative and networking
On January 24, 2025, the meeting of the ICV Regional Work Group Bodensee/Allgäu took place – this time at the SCALTEL Group in Waltenhofen. The company, a leading IT service provider specializing in network infrastructure and cyber security, offered participants exclusive insights into its state-of-the-art security center and innovative controlling methods.
Cyber security and artificial intelligence – aha effects guaranteed
A highlight of the meeting was the tour of the SCALTEL security center, where several hundred customers are supported remotely. Particularly impressive: millions of security-related events are received here every year. Artificial intelligence plays a crucial role in enabling human employees to cope with this flood of information. It takes over the automatic classification and processing before the critical cases are forwarded to the support levels – already with a suggested solution. For many participants, it was a real aha moment to experience the importance and efficiency of AI in practice at first hand.
Innovative controlling with a customer focus
The participants were also impressed by SCALTEL’s controlling system. With the Infinity Track, the company is pursuing a unique approach: instead of relying solely on internal KPIs, the focus is on key figures along the entire customer life cycle. Controlling is therefore not only used as a management tool for the company itself, but also for the continuous improvement of customer relationships. One participant summed it up aptly:
“I don’t know this comprehensive and customer-centric approach from other companies in this form.”
Challenges and success factors in the use of AI
The topic of artificial intelligence in controlling was also explored in depth by Prof. Dr. Sven Henning, Kempten University of Applied Sciences. In his presentation, he outlined the key challenges that need to be overcome in order to successfully implement AI in companies:
- Acceptance: Even the best AI is ineffective without employee acceptance.
- Reliability: AI models must be stable and reliable in order to build trust.
- Trust: People remain at the center – trust in the results of AI is essential.
- Model quality: The underlying models must be regularly reviewed and further developed.
- Training: AI is only as good as its training – continuous improvement is crucial.
- Data: The basis for every AI application is high-quality and well-structured data.
These success factors were illustrated using practical examples – particularly in cyber security, where AI plays a key role in the automated detection and combating of threats.
Work groups as a platform for knowledge transfer and networking
In addition to the practical examples, the meeting once again provided impetus for the use of artificial intelligence in controlling. The exchange of experiences, challenges and best practices made it clear how important it is to continuously educate oneself and actively shape new developments.
The event concluded with a small snack and space for exchanging experiences and networking. Many participants emphasized how valuable the direct exchange with other experts is in order to reflect on their own questions and take away new impulses for practice.
Conclusion: An all-round successful meeting with valuable insights, good discussions and a strong sense of community. No wonder everyone is already looking forward to the next Work Group’s meeting!
Info: Prof. Dr. Sven Henning, Head of the WG Bodensee/Allgäu